Good Samaritan Hospital FAQs

INFORMATION AND FACTS

1. Where is THE HOSPITAL CAMPUS? How do I get there?

Hospital Campus
901 Olive Drive
Bakersfield, CA 93309
Phone: 661-215-7500
Fax: 661-399-4224

Click here for map and directions.

2. What are your business/operating hours?

Good Samaritan Hospital’s Main Entrance:

7 days a week: 7:00 A.M. – 8:00 A.M

 

Urgent Care:

8:00 A.M. – 12 A.M. (MIDNIGHT), 7 days a week and open on ALL holidays.

3. Are you a 24 hour facility?

We are not open to the public as a 24 hour facility. We are a 24 hour facility to our patients that are admitted in our hospital for medical and surgical services.

4. Do you take walk-ins?

YES, we take walk-ins. No appointments are not required or taken. The purpose of doing so is to allow you to feel free to come at any time of the day.

5. Is Good Samaritan Hospital an accredited hospital?

YES, Good Samaritan Hospital is accredited by The Joint Commission, recognized nationally as the Gold Seal of Approval™ in Behavioral Health Care.  An accreditation is awarded on the organization’s performance in the areas that affect patient care through quality and safety.

6. How many licensed beds do we have?

Our hospital campus offers 64 licensed beds within our Medical, Surgical and Psychiatric Services, which include:

  • Medical and Surgical Unit
  • Intensive Care Unit
  • Operating Rooms
  • Gastrointestinal Lab
  • Inpatient and Outpatient surgery
  • Post Anesthesia Care Unit
  • Acute Psychiatric Unit

ENDFAQ

SERVICES

7. What services do we offer?

We offer our Medical, Surgical and Psychiatric Services, which include:

  • Acute Medical Care Services from our Medical and Surgical Unit
  • Intensive Care Unit (ICU)
  • Gastrointestinal Laboratory Services
  • Inpatient & Outpatient surgery
  • Post anesthesia Care Unit
  • Urgent Care
  • Acute psychiatric care

8. What happens if I need a service that in not available at THE Good Samaritan Hospital facility?

If your medical needs require a medical specialty that is not available; such as, neurology, invasive cardiology and/or orthopedic, we would then facilitate with the other hospitals in the area and make the necessary transfer arrangements you need.

9. What kind of services can I expect if I am admitted to the facility?

Every patient can expect the delivery of professional team approach upon arrival. Your physician can request x-rays and CT scans that can be done in-house.

We can do almost all laboratory testing or we are contracted with other labs in Bakersfield area, which can quantify or identify lab results.

We have 24 hour coverage for respiratory services and our nursing staff is all ACLS Certified to provide advanced nursing care in one of our four (4) bed ICU.

10. Is there a physician on duty at all times?

There is a physician on duty and on the premises 24 hours a day, for emergency purposes.

11. Are you a live-in hospital?

NO, Good Samaritan Hospital is NOT a live-in hospital. Our doctors, physicians, nursing staff and treatment team at Good Samaritan Hospital advise the different lengths of stay in regards to healing; however, this depends on each individual patient’s medical and surgical needs and/or situation.

12. Will someone be available to assist with translation for my specific language?

YES, we provide interpreter services and language assistance.

13. Do you offer counseling services?

This facility does NOT offer counseling services. However, our Southwest facility offers counseling services, but they are joined with their Intensive Outpatient Program.

14. Where can I get a wheelchair when I arrive at the hospital?

Wheelchairs are provided at the entrance of the hospital. If for some reason one is not available, simply ask for one at the front desk or ask a staff member.

ENDFAQ

MEDICAL/SURGICAL

Admission to Surgery

15. Do I have to contact my insurance company prior to surgery?

The hospital will verify benefits and pre-certify your procedure with your insurer. However, it is your job to fully understand your insurance benefits prior to your procedure. If you have MEDICARE, please ensure that you are currently enrolled at the time of your surgery.

16. Tips for patient admission:

Upon admission, you will be asked to provide all current medicine you take, including over-the-counter medicine such as aspirin and herbals. Upon admission, you can expect to provide any known drug/food allergies. If the medication you receive at the hospital looks different than what you expected, ask the nurse about it.

Expect to be asked to state your name and have your wristband checked as two forms of identification before receiving any medication. The information will be compared to the name on the order and to the medication that is to be given.

Upon discharge, the Continuum of Care list should be shared with your primary provider.

ENDFAQ

Before Surgery

17. Can I eat or drink before having surgery?

Do not eat or drink anything (including water, chewing gum or candy) after midnight prior to your procedure. Do not smoke for at least 12 hours before your procedure.

Day of Surgery

18. What should I bring with me on the day of my surgery?

You should bring your Hospital insurance card(s) and a current list of medication(s) you are taking.

19. Where can my family wait for me when I am in surgery?

We have a visitor’s lounge near the operating areas for family and friends. Due to limited seating, we advise only one (1) or two (2) persons per patient. We have additional seating available in our lobby area at the front entrance.

20. What happens before I have surgery?

You will be taken to the pre-operative area, where you will meet with the anesthesiologist, who will review your health history, answer any questions you may have and discuss your anesthesia options.

21. What happens if I become ill on the day before or day of my surgery?

Notify your doctor if you become ill; develop a cold, persistent cough, or fever; or if there are any changes in your condition.

22. What if I have allergies or am taking medication(s)?

Advise your physician and/or nurse practitioner of any allergies or medications you are taking.

23. Can I wear jewelry during surgery?

Please leave all jewelry, money and other valuables at home.

ENDFAQ

After Surgery

24. Where do I go after my surgery is over?

After your procedure, you will go to the Recovery room. Your time there depends on the type of procedure performed and/or the type of anesthesia used. If your procedure was performed as an outpatient, you will be discharged home when it is determined you are ready to do so.

If your surgeon has planned for your admission following your surgery, you will be taken to your room once you have recovered from the anesthesia.

25. What are the guidelines for a safe recovery?

Do not drink alcoholic beverages for at least 24 hours, or as directed by your physician. Do not drive or operate machinery until the day after surgery, or as directed by your physician. Get plenty of rest on the night of your surgery. If there are any problems or complications, call your doctor immediately. If you are unable to reach your doctor, go to an emergency room near you.

ENDFAQ

Going Home

26. How long will my recovery take?

Recovery time varies on the type of surgery performed.

27. Once I’ve recovered can I drive home?

Please arrange for someone to drive you home. For your safety, you will not be allowed to drive home after sedation or anesthesia. If you will be having general anesthesia, you MUST have an adult at home with you for the first 24 hours.

ENDFAQ

Patient Guidelines

28. What amenities are in each room?

Each room has a tv, a phone, and bathroom.

29. Will I be able to receive telephone calls and visitors?  

Yes, you are able to receive telephone calls and visitors; in fact, we encourage your friends and family to do so.    

30. When are your visiting hours?

Visiting hours are from 8 A.M. to 8 P.M. Please limit visitors to two (2) at a time.

31. Can a family member stay with me at night?

This is reviewed on a case by case basis, depending on the census and utilization for the beds in the unit. If you are granted permission, we ask that only one (1) person is allowed to stay and we request that your guest does not use the empty beds for themselves.

32. Can I smoke while I am a patient in the hospital?

Good Samaritan Hospital is a smoke free facility. We will coordinate with your physician in obtaining nicotine replacement patch therapy and provide support and education at your request.

ENDFAQ

INTENSIVE CARE UNIT (ICU)

33. What are the ICU’s visiting hours?

The ICU’s visiting hours are from 8 A.M. to 8 P.M. Please limit visitors to two (2) at a time.

34. May I bring flowers or a plant to a loved one who is a patient?

Plants and flowers are not permitted in our ICU. We would ask you to wait until the patient has left the hospital.

35. What can or cannot visitors bring their loved one in ICU?

Visitors cannot bring weapons or illegal drugs (including medicinal marijuana) to Good Samaritan Hospital. Please DO NOT bring pets into the facility. Please DO NOT bring flowers or plants.

ENDFAQ

 

URGENT CARE

36. When should I go to Urgent Care?

Use Good Samaritan Hospital’s Urgent Care at these times:

  • Earaches and sore throats
  • Headaches
  • Flu and cold symptoms
  • Minor cuts and burns
  • Animal bites
  • Rashes
  • Minor fractures
  • Minor trauma and wound care
  • Minor-work related injuries
  • Workers compensation injuries
  • Persistent back pain
  • Abdominal pain
  • Sinus or respiratory infections
  • Broken bones
  • Sprains and strains
  • Joint pain, arthritis
  • Drug screening
  • Immunizations and flu shots
  • Dehydration and IV fluids
  • Physicals for schools and sports
  • Physicals for pre-employment and pre-operative

Our Urgent care treats conditions that are minor and moderate illnesses and injuries, which are not limb or life threatening needing immediate attention. If you have questions regarding an illness or injury, please call us at (661) 215-7551.

If you feel you have a life threatening medical condition, you need to go in a hospital Emergency Room near you or call 911.

37. What kinds of patients are seen in urgent care?

Our urgent care provides service to adults and children of all ages, even infants.

38. Do I need an appointment for urgent care?

No. You never need an appointment at Good Samaritan Hospital’s Urgent Care because we are a walk-in facility only. All patients are seen on a walk-in basis.

39. What are Urgent Care’s hours of operation?

Our Urgent Care’s hours of operation are from 8:00 A.M. – 12 A.M. (MIDNIGHT), 7 days a week and open ALL holidays.

40. What insurances do you take?

We are contracted with Medical, Medicare, kern family, California HMO and some private insurance.

41. How much does a visit cost if I don’t have insurance?

Fees vary based on the visitation and treatment, which differ by patient needs.

42. Who will be treating me?

Our Urgent Care is staffed with board certified physicians, nurses and medical assistants who have the proper training and experience to tend to all patient needs.

43. How long is the wait to see a medical professional?

Since patients are seen on a first-come, first-served basis, the wait period depends on the number of people being seen. Because of this, we cannot predict exactly how long the wait will be.

44. Will someone be available to assist with translation for my specific language?

YES, we provide interpreter services and language assistance.

45. Do you have x-ray laboratory services on site?

Yes, we have laboratory services on site.  We refer our patients to Good Samaritan Hospital’s Laboratory.

ENDFAQ

 

LABORATORY/PATHOLOGY

46. What laboratory testing do you do?

We can do almost all laboratory testing or we are contracted with other labs in Bakersfield area, which can quantify or identify lab results.

47. After getting my skin TB test, how many days until I need to get it read?

It is very important to know the date and time of your TB test. There is a certain time frame in which you need to get it read and signed off by a doctor or physician. If you don’t get it read within that time frame, you will have to retake the TB test.

48. Why do I need to be fasting for my blood test?

You do not need to fast, unless it is directed by your doctor or physician. Fasting can be used to examine tests called fasting blood sugar, fasting Metabolic Panel, Lipid panel or a Cholesterol test.

49. How long do I need to fast?

If your doctor has not mentioned a specific time, it is recommended to fast for 10- 12 hours before having your test drawn. Fasting is not eating or drinking anything except water for approximately 10-12 hours.

50. Why is my doctor ordering a blood test?

The blood test can be done to help your doctor diagnose a medical condition, such as diabetes, or as part of a health screen. Please discuss with your doctor any specific questions regarding your lab results.

51. What is a Lipid panel?

It measures cholesterol, a fatty substance that can build up in your arteries and increase your risk of heart disease. There are several different cholesterol tests; together they are called a Lipid Panel. A lipid profile tests the levels of:

  • 'good' (HDL) cholesterol
  • 'bad' (LDL) cholesterol 
  • total cholesterol
  • triglycerides (other fatty substances)

52. When will the doctor get the results?

Your doctor receives the majority of the results on the same day your blood test was completed. Some blood tests that are sent out, such as a PSA screening, will take 3-5 days to receive results.

ENDFAQ

PHARMACY

53. Can I take my own medications while in the hospital?

No, unless the medication is not on our medication formulary and the physician orders to continue during hospital stay. The medication must be identified by the pharmacist prior to administration.

54. If I have questions regarding my medications, who do I ask?

Start with speaking with your nurse. If further information is needed, the pharmacist is available for consultation.

55. Do you have safeguards in place regarding patient medication?

Yes, absolutely, and it is a continuous process. We have many systems, tools and applications in place to help prevent medications errors.  

56. Should I keep a current medication list/allergies?  

Yes, always keep a current list of all the medications you are currently taking and allergies. The list should include medication name, strength, amount and frequency.  

57. How  long is the pharmacy service available for?

Pharmacy service is available 24 hours a day, seven days a week.

ENDFAQ

COST & PAYMENTS

58. What does it cost to stay at your hospital?

Cost varies based on the medical and surgical services performed, which differ by patients’ circumstances and needs.

59. What methods of payment are accepted?

Good Samaritan Hospital accepts:

  • All major credit cards: American Express, Visa, Discover
  • Debit cards
  • Cash
  • Personal checks

You may mail your payment or call and make your payment over the phone.  Call and make your payment over the phone with any one of our billing representatives:

Inpatient: call (661) 215-7572
Outpatient: call (661) 215-7576

Questions about your billing or payment call: (661) 215-7571

Address to mail payments:

Good Samaritan Hospital
ATTN: Billing Department
P.O. Box 85002
Bakersfield, CA 93380

ENDFAQ

INSURANCES

60. What insurances do we accept?

Good Samaritan Hospital accepts the following insurances:

  • Medicare
  • Medicare/Medical
  • Health Net
  • Aetna
  • United Healthcare
  • Gemcare
  • Pacificare
  • Blue cross/Avante
  • Blue Shield
  • Workers Compensation
  • Tricare/Triwest
  • Managed Health Network
  • Universal Care
  • United Health Care
  • Other private insurance with pre-authorization
  • Self-pay

61. Do I have to contact my insurance company prior to surgery?

Good Samaritan Hospital will verify benefits and pre-certify your procedure with your insurer. However, it is your job to fully understand your insurance benefits prior to your procedure. If you have MEDICARE, please ensure that you are currently enrolled at the time of your surgery.

ENDFAQ

HEALTH OR MEDICAL INFORMATION

In order to receive a copy of your medical information (medical records, lab and/or x-rays), you must first complete a Good Samaritan Hospital's Authorization to Use or Disclose Health Information Form and submit it to the Health Information Management Department.  Additionally, for confidentiality and security purposes, you must provide picture identification.

62. What number do I call if I need to get a copy of my medical records, lab and/or x-rays?

If you would like a copy of your medical record, lab and/or x-rays, these can be accessed by contacting the Health Information Management Department (HIM). Please contact the hospital at the following numbers for the Health Information Management Department (HIM Department):

Good Samaritan Hospital – (661) 215-7500

Be specific on what information you are requesting:

  • Medical records
  • X-ray reports/films
  • Billing records

63. Who can sign a patients’ release of medical records?

Only the patient, parent or guardian can sign to release medical records.

64. What are the hours of the Health Information Management Department (HIM)?

Health Information Management Department (HIM) hours are from 8:00 AM to 4:30 PM, Monday – Friday, except holidays. The HIM department is closed on the weekends.

65. Do you charge a fee to receive a copy of my medical record, lab and/or x-rays?

If you request a copy of your medical records, lab and/or x-rays, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

66. What is the fee per page?

The fee per page is $0.25 per page. X-ray fee is $8.00 per x-ray film copy.

67. Is it possible to get my medical records mailed to me?

If you want us to send you medical records an additional postage fee will be applied.

68. Can I pick up my medical records at Good Samaritan Hospital?

Absolutely, we will contact you when the copies are ready to be picked up. The medical records will not be provided until the fee is paid.

69. How long does it take to get a copy of my medical record, lab and/or x-rays?

Every effort is made to get the copies to you as soon as possible; however, it may take anywhere from 1-2 weeks depending on the number of documents being requested and whether the records are stored off-site.

70. How we may use and disclose medical information about you?

Confidentiality and Security of your health information is of the highest priority to Good Samaritan Hospital. Please review the Good Samaritan Hospital Notice of Privacy Practices that was given to you upon admission to the hospital. The Notice of Privacy Practices is also located in the hospital lobby for patients’ to review how Good Samaritan Hospital manages your medical information.

ENDFAQ

HUMAN RESOURCES

71. Am I able to apply online?

No, not at this time. We are currently working on an electronic platform for our human resources department.

72. Where can I fill out an application?

You can complete an application at:

Good Samaritan Hospital
901 Olive Drive
Bakersfield, CA 93308

73. Do I have to complete an application for both facilities? 

No, you do not have to complete an application at both facilities.

74. Do I have to complete an application if I have a resume?

Preferably, we encourage potential employees to complete an application in order to keep them on file. Therefore, if there isn’t a position available at the time of your submission of your application, we can contact you when one does become available.

75. How long does my application stay on file?

Potential employee applications stay on file for 6 months.

76. If I am applying for more than one position can I use the same application?

Yes, if you are applying for more than one position you can use the same application.

77. Do you have a job hot line?

No, we currently do not have a job hotline.

ENDFAQ

PATIENT PRIVACY AND CONFIDENTIALITY

78. How do we insure patient confidentiality?

Good Samaritan Hospital ensures patient confidentiality by following all state and federal regulations related to privacy and security mandated by the Health Insurance Portability and Accountability Act of 1996, (HIPAA). HIPAA ensures patient health information is protected from unauthorized disclosure.

79. How do we improve patient perception and/or customer satisfaction?

Complaints that cannot be resolved are reported immediately to the department manager. Notification is made to our Quality Assurance Manager within 48 hours or at anytime the patient is not satisfied with the resolution or a complaint is received after discharge.

CUSTOMER SATISFACTION

80. How do we improve patient perception and/or customer satisfaction?

Complaints that cannot be resolved are reported immediately to the department manager. Notification is made to our Quality Assurance Manager within 48 hours or at anytime the patient is not satisfied with the resolution or a complaint is received after discharge. 

ENDFAQ

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