Regional Wound Care Center FAQs

INFORMATION AND FACTS

1. Where is THE Wound Care CAMPUS? How do I get there?

Wound Care Campus
5400 Aldrin Court
Bakersfield, CA 93313
Phone: 661-835-6921
Fax: 661-835-8280

Click here for map and directions.

2. What are you business/operating hours?

Our business/operating hours are Monday – Friday from 8 AM to 5 PM.

3. Is Good Samaritan Hospital an accredited hospital?

YES, Good Samaritan Hospital is accredited by The Joint Commission, recognized nationally as the Gold Seal of Approval™ in Behavioral Health Care.  An accreditation is awarded on the organization’s performance in the areas that affect patient care through quality and safety.

ENDFAQ

SERVICES

4. What services do we offer?

We utilize the newest clinical tools in wound healing, along with traditional clinical practices by offering:

  • Hyperbaric oxygen
  • Prescriptive growth factors
  • Bio-engineered skin grafting
  • Edema management
  • Non-invasive vascular assessment
  • Debridement
  • Compression therapy
  • Wound dressing
  • Other wound care therapy techniques depending on the patient and wound severity

5. What acute and chronic non-healing wounds can you treat and heal?

The Regional Wound Care and Advanced Hyperbaric Medicine Center is a comprehensive wound healing facility, using newly developed techniques and modalities through our specialization to treat and heal acute and chronic non-healing wounds caused by a variety of pathologies.  

Patients may benefit from treatment at our facility, if they have some of the chronic, non-healing wound conditions found here.

6. Will someone be available to assist with translation for my specific language?

YES, we provide interpreter services and language assistance.

ENDFAQ

TREATMENT AND THERAPY

7. What is a Hyperbaric Oxygen Therapy?

Our specialty treatment is our ground breaking Hyperbaric Oxygen Recompression Therapy. Patients are placed in Hyperbaric Oxygen Chambers and/or breathe 100% oxygen via mask head tent, or Endotracheal tube (at greater than 1 atmosphere of pressure).  The oxygen is absorbed through the skin and into the tissue, which then stimulates and enhances the healing process.

8. What are the benefits of Hyperbaric Oxygen Therapy?

The primary benefit of this treatment is angiogenesis; the spontaneous growth of new capillaries in and around the wound site. By improving the micro-vascularity, the healing processes are enhanced.  

9. How long are your treatments and/or therapy?

Therapy and treatment lengths differ on individual patients’ severity and type of wounds.

10. How many hours a day or days per week do I have to come in and have my treatment or therapy?

The Hyperbaric Oxygen Recompression Therapy requires a patient to be placed into the recompression chamber or breathe 100% oxygen via mask head tent, or Endotracheal tube (at greater than 1 atmosphere of pressure) for three (3) hours a day, everyday, until the wound heals completely.

ENDFAQ

INSURANCE

11. What insurances do we accept?

Good Samaritan Hospital accepts the following insurances:

  • Medicare
  • Medicare/Medical
  • Health Net
  • Aetna
  • United Healthcare
  • Gemcare
  • Pacificare
  • Blue cross/Avante
  • Blue Shield
  • Workers Compensation
  • Tricare/Triwest
  • Managed Health Network
  • Universal Care
  • United Health Care
  • Other private insurance with pre-authorization
  • Self-pay

ENDFAQ

HEALTH OR MEDICAL INFORMATION

In order to receive a copy of your medical information (medical records, lab and/or x-rays), you must first complete a Good Samaritan Hospital's Authorization to Use or Disclose Health Information Form and submit it to the Health Information Management Department.  Additionally, for confidentiality and security purposes, you must provide picture identification.

12. What number do I call if I need to get a copy of my medical records, lab and/or x-rays?

If you would like a copy of your medical record, lab and/or x-rays, these can be accessed by contacting the Health Information Management Department (HIM). Please contact the hospital at the following numbers for the Health Information Management Department (HIM Department):

Good Samaritan Hospital – (661) 215-7500

Be specific on what information you are requesting:

  • Medical records
  • X-ray reports/films
  • Billing records

13. Who can sign a patients’ release of medical records?

Only the patient, parent or guardian can sign to release medical records.

14. What are the hours of the Health Information Management Department (HIM)?

Health Information Management Department (HIM) hours are from 8:00 AM to 4:30 PM, Monday – Friday, except holidays. The HIM department is closed on the weekends.

15. Do you charge a fee to receive a copy of my medical record, lab and/or x-rays?

If you request a copy of your medical records, lab and/or x-rays, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.

16. What is the fee per page?

The fee per page is $0.25 per page. X-ray fee is $8.00 per x-ray film copy.

17. Is it possible to get my medical records mailed to me?

If you want us to send you medical records an additional postage fee will be applied.

18. Can I pick up my medical records at Good Samaritan Hospital?

Absolutely, we will contact you when the copies are ready to be picked up. The medical records will not be provided until the fee is paid.

19. How long does it take to get a copy of my medical record, lab and/or x-rays?

Every effort is made to get the copies to you as soon as possible; however, it may take anywhere from 1-2 weeks depending on the number of documents being requested and whether the records are stored off-site.

20. How we may use and disclose medical information about you?

Confidentiality and Security of your health information is of the highest priority to Good Samaritan Hospital. Please review the Good Samaritan Hospital Notice of Privacy Practices that was given to you upon admission to the hospital. The Notice of Privacy Practices is also located in the hospital lobby for patients’ to review how Good Samaritan Hospital manages your medical information.

ENDFAQ

HUMAN RESOURCES

21. Am I able to apply online?

No, not at this time. We are currently working on an electronic platform for our human resources department.

22. Where can I fill out an application?

You can complete an application at:

Good Samaritan Hospital
901 Olive Drive
Bakersfield, CA 93308

23. Do I have to complete an application for both facilities? 

No, you do not have to complete an application at both facilities.

24. Do I have to complete an application if I have a resume?

Preferably, we encourage potential employees to complete an application in order to keep them on file. Therefore, if there isn’t a position available at the time of your submission of your application, we can contact you when one does become available.

25. How long does my application stay on file?

Potential employee applications stay on file for 6 months.

26. If I am applying for more than one position can I use the same application?

Yes, if you are applying for more than one position you can use the same application.

27. Do you have a job hot line?

No, we currently do not have a job hotline.

ENDFAQ

PATIENT PRIVACY AND CONFIDENTIALITY

28. How do we insure patient confidentiality?

Good Samaritan Hospital ensures patient confidentiality by following all state and federal regulations related to privacy and security mandated by the Health Insurance Portability and Accountability Act of 1996, (HIPPA). HIPPA ensures patient health information is protected from unauthorized disclosure.

ENDFAQ

CUSTOMER SATISFACTION

29. How do we improve patient perception and/or customer satisfaction?

Complaints that cannot be resolved are reported immediately to the department manager. Notification is made to our Quality Assurance Manager within 48 hours or at anytime the patient is not satisfied with the resolution or a complaint is received after discharge. 

ENDFAQ

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